Government Complaints/Government Ombudsman Offices | Illinois Department of Children and Family Services-The Advocacy Office for Children and Families
406 E Monroe, Springfield, IL 62701
Eligibility
Anyone
Required documents
Please call.
Hours
Main Office Hours: Monday through Friday, 8:30 a.m. to 5:00 p.m.
Hotline Hours: 24/7
800-232-3798
Voice·
Toll Free Help Line
Languages
English
Application process
Please call.
Fees
None
Service area
No boundaries.
The Advocacy Office for Children and Families responds to complaints, concerns, inquiries and suggestions about the Department of Children and Family Services (DCFS). The staff provides referrals to appropriate DCFS staff and suggestions to executive staff for improvements and changes to the department.
Last Assured
06/23/2025
Providing organization
Illinois Department of Children and Family Services DCFS
To report abuse or neglect, please call the Hotline at 1-800-252-2873. If the child is in danger, please call 911.
This location handles child care provider licensing and complaints.