Aging and Disability Resource Centers | Illinois Department on Aging
One Natural Resources Way, Suite 100, Springfield, IL 62702
Eligibility
Those 60 and older, as well as their caregivers
Adult Protective Services: Those 60 or older or an adult with disabilities age 18-59
Hours
Monday through Friday, 8:30 a.m. to 5:00 p.m.
Adult Protective Services Line (1-866-800-1409) is 24/7
866-800-1409
Voice·
Adult Protective Services
800-252-8966
Voice·
Main Line
Languages
English with accommodations for additional languages
Application process
Please call.
Fees
None
Service area
IL
The Illinois Department on Aging helps older adults live independently in their own homes and communities. The Department's Senior HelpLine provides information on a wide range of programs and services, and links individuals aged 60 and older and their caregivers to local resources and support services in their communities. Professional staff briefly assess needs, send literature, and write referrals for care coordination services, the Long-Term Care Ombudsman program, legal services, transportation, employment, and nutrition services. The line can also provide guidance on Medicare via its Senior Health Insurance Program (SHIP).
Last Assured
11/25/2025
What's Here
Providing organization
Illinois Department on Aging
The Illinois Department on Aging helps older adults live independently in their own homes and communities. The Department's Senior HelpLine provides information on a wide range of programs and services, and links individuals aged 60 and older and their caregivers to local resources and support services in their communities. Professional staff briefly assess needs, send literature, and write referrals for care coordination services, the Long-Term Care Ombudsman program, legal services, transportation, employment, and nutrition services. The line can also provide guidance on Medicare via its Senior Health Insurance Program (SHIP).