Long Term Care Ombudsman Programs | Aging and Senior Assistance Helpline
Eligibility
Main Helpline Services: Individuals age 60 years of age and older, and their caregivers.
Long-Term Care Ombudsman Program: Individuals age 18 or older who are either a current resident, a prospective resident, or a former resident of a long-term care facility.
Hours
Monday through Friday, 8:30 a.m. to 5:00 p.m.
800-252-8966
Voice·
Toll Free
217-524-6911
Voice·
Help Line
Languages
English and Spanish
Application process
Please call.
Fees
None
Service area
IL
The Aging and Senior Assistance Helpline acts as a portal to various services offered by the Illinois Department on Aging, including inquiring about senior health insurance (Medicare-related questions), checking Benefit Access application status, and more.
The line also accepts reports for the Long-Term Care Ombudsman Program, which investigates mistreatment and poor living conditions in long-term care facilities. This service is open to individuals age 18 or older who are either a current resident, a prospective resident, or a former resident of a long-term care facility.
Last Assured
08/18/2025
What's Here
Providing organization
Aging and Senior Assistance Helpline
The Aging and Senior Assistance Helpline acts as a portal to various services offered by the Illinois Department on Aging, including inquiring about senior health insurance (Medicare-related questions), checking Benefit Access application status, and more.
The line also accepts reports for the Long-Term Care Ombudsman Program, which investigates mistreatment and poor living conditions in long-term care facilities. This service is open to individuals age 18 or older who are either a current resident, a prospective resident, or a former resident of a long-term care facility.