Water Service Payment Assistance | Illinois American Water - Income-Based Discount Program
Eligibility
Applicant must be a residential customer of Illinois American Water.
Total gross household income must be at or below 300% of the Federal Poverty Income Guidelines (please visit website or call for confirmation).
Hours
Contact Center: Monday through Friday, 8 a.m. to 5 p.m.
888-282-6816
Voice·
Main Line
Languages
English
Application process
Please visit website or call.
Fees
None
Service area
IL
The Illinois American Water Income-Based Discount Program provides eligible residential water customers with a 10 to 80% discount on their monthly volumetric usage.
Last Assured
03/11/2026
What's Here
Providing organization
Illinois American Water Income Based Discount Program
The Illinois American Water Income-Based Discount Program provides eligible residential water customers with a 10 to 80% discount on their monthly volumetric usage.