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Gas Service Payment Assistance | Ameren Illinois - Deposit and Late Payment Waiver Program

Eligibility

Residential Customers Who Automatically Qualify Ameren Illinois residential customers receiving LIHEAP (Low Income Home Energy Assistance Program) or PIPP (Percent of Income Payment Plan) benefits under the Energy Assistance Act have been automatically approved for waiver of deposit and late payment charges and do not need to submit a request. Qualification Criteria For all other residential customers to qualify, your household income must be 80% or less of Area Median Income (AMI) for your county of residence, or you must be eligible for or currently enrolled in a federal Lifeline program. For more details, please view the application PDF on website or call.

Hours

Phone: Monday through Friday, 7 a.m. to 7 p.m.
800-755-5000

Voice - Residential Line

https://www.ameren.com/bill/assistance/income-eligible-status

Application process

Please visit website for application or call. ================================ Each year you will be required to recertify your household income to remain eligible. -Eligibility established before September 1 is effective through December 31 of that same year. -Eligibility established after September 1 is effective through December 31 of the following year. Ameren Illinois will include a message on your bill prior to your designation expiring. If you do not re-certify, your income-eligible designation will terminate, and you will lose these additional provisions.

Fees

None

Description

Ameren Illinois residential customers who meet the requirements of an income-eligible customer will have deposits for new service and late payment charges waived. -------------------------------- For existing deposits: If you meet the eligibility requirements and have an existing deposit, your deposit will be canceled and then either applied to the balance or refunded. The deposit will first be applied to any outstanding balance on your account. If there are any remaining funds, they will automatically be returned to you by check. If your account is current, the deposit will automatically be returned to you by check.

Last Assured

01/16/2026

Providing organization

Ameren Illinois Deposit and Late Payment Waiver Program

Ameren Illinois residential customers who meet the requirements of an income-eligible customer will have deposits for new service and late payment charges waived. -------------------------------- For existing deposits: If you meet the eligibility requirements and have an existing deposit, your deposit will be canceled and then either applied to the balance or refunded. The deposit will first be applied to any outstanding balance on your account. If there are any remaining funds, they will automatically be returned to you by check. If your account is current, the deposit will automatically be returned to you by check.