Utility Service Complaints | Ameren Illinois - Power Outage Damage Claims

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https://www.ameren.com/-/media/illinois-site/files/outagecenter/amerenillinoisiccclaimform.ashx

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Fulton County, IL Calhoun County, IL Massac County, IL Franklin County, IL Knox County, IL Hancock County, IL Pike County, IL Brown County, IL Beecher, IL Jackson County, IL Lockport, IL Alexander County, IL Pulaski County, IL Saint Clair County, IL Effingham County, IL Herscher, IL Saint Anne, IL Pope County, IL Cass County, IL Dewitt County, IL Jo Daviess County, IL Braidwood, IL Hopkins Park, IL Williamson County, IL Piatt County, IL Tazewell County, IL Carroll County, IL Saline County, IL Union County, IL Lake County, IL Sangamon County, IL Wayne County, IL Douglas County, IL Perry County, IL Naperville, IL Wilmington, IL Clay County, IL Grundy County, IL La Salle County, IL Monee, IL Christian County, IL Macon County, IL Mclean County, IL Crete, IL Clark County, IL Jersey County, IL Woodford County, IL Reddick, IL Mcdonough County, IL Shelby County, IL Wabash County, IL Shorewood, IL Stark County, IL Jefferson County, IL Bonfield, IL Kankakee, IL Joliet, IL Mason County, IL Ogle County, IL Bourbonnais, IL Essex, IL Madison County, IL New Lenox, IL Peotone, IL Cook County, IL Union Hill, IL Macoupin County, IL Putnam County, IL Frankfort, IL Boone County, IL Stephenson County, IL Crawford County, IL Bolingbrook, IL Scott County, IL Dupage County, IL Edgar County, IL Hamilton County, IL Warren County, IL Winnebago County, IL Randolph County, IL White County, IL Logan County, IL Monroe County, IL Whiteside County, IL Edwards County, IL Grant Park, IL Menard County, IL Montgomery County, IL Fayette County, IL Marshall County, IL Mercer County, IL Iroquois County, IL Rock Island County, IL Crest Hill, IL Elwood, IL Gallatin County, IL Jasper County, IL Aroma Park, IL Lawrence County, IL Mchenry County, IL Champaign County, IL Clinton County, IL Dekalb County, IL Manteno, IL Vermilion County, IL Washington County, IL Marion County, IL Morgan County, IL Buckingham, IL Richland County, IL Manhattan, IL Hardin County, IL Henry County, IL Plainfield, IL Bond County, IL Bureau County, IL Bradley, IL Channahon, IL Peoria County, IL Mokena, IL Henderson County, IL Livingston County, IL Moultrie County, IL Romeoville, IL Coles County, IL Adams County, IL Cumberland County, IL Lee County, IL Kane County, IL Momence, IL 61611, IL Homer Glen, IL Ford County, IL Greene County, IL Schuyler County, IL Kendall County, IL Johnson County, IL

To submit a claim for actual damages, including food spoilage, due to a power interruption, outage, surge, or other fluctuation, complete a Claim Form (link on this page) and mail the Claim Form and supporting documentation to: Brentwood Services Administrators, Inc. PO Box 4605 Chesterfield, MO 63006-4605 Claim Assessment and Processing 1. Ameren Illinois will send the customer written confirmation that it received the customer’s Claim Form shortly after receiving a claim. 2. Ameren Illinois will determine whether the claim arises from a qualifying interruption, outage, surge, or other fluctuation. Ameren Illinois will determine whether it believes any of the statutory exemptions apply. If none of the exemptions applies, the claim will be processed. If one or more of the exemptions apply, then Ameren Illinois may deny the claim or request a waiver from the Illinois Commerce Commission (ICC). Ameren Illinois will inform the customer of the waiver request, and that the processing of the claim will be stayed until the ICC makes a decision. 1. If the ICC grants Ameren Illinois’ waiver request, then Ameren Illinois will inform the customer that it is not liable for the customer’s claim. 2. If the ICC denies Ameren Illinois’ request and the decision is not appealed, then Ameren Illinois will process the customer’s claim and provide additional notice to customers who may have been affected by the qualifying event. 3. Ameren Illinois will communicate its proposed resolution of the claim to the customer. Typical claims are resolved within 90 days (excluding any time that claims were held pending an ICC or court decision) after Ameren Illinois has received a completed Claim Form with the required proof of damage. Customers with questions about Section 16-125 (e) and (f) or Ameren Illinois’ claim process may call 1.800.755.5000. If you have questions about your particular claim, you may call the Ameren Illinois claims administrator, Brentwood Services Administrators, Inc., at 1.800.781.2075.

Last Assured

07/17/2024

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Ameren Illinois

Ameren Illinois is a regulated electric and gas delivery company based in Collinsville, Illinois. As a delivery company, Ameren Illinois is in the business of energy distribution. All customers can choose their electric supplier, and non-residential customers can choose their gas supplier.