Utility Service Complaints | Illinois Commerce Commission-Consumer Services Division
Eligibility
Anyone who would like to file a utility complaint
Hours
Monday through Friday, 8:30 a.m. to 5:00 p.m.
800-524-0795
Voice·
Main Line (Press 1-Select appropriate utility-Press 3 to Initiate New Complaint)
Languages
English and Spanish
Application process
Please call.
Fees
None
Service area
Woodford County, IL
Morton, IL
Fulton County, IL
Fayette County, IL
Kendall County, IL
Mason County, IL
Herscher, IL
Bourbonnais, IL
Lawrence County, IL
Channahon, IL
Pike County, IL
Stark County, IL
Douglas County, IL
Piatt County, IL
Williamson County, IL
Tazewell County, IL
Moultrie County, IL
Pope County, IL
Monee, IL
Ford County, IL
Rock Island County, IL
Tremont, IL
Christian County, IL
Macoupin County, IL
Green Valley, IL
Kane County, IL
Putnam County, IL
Union Hill, IL
Homer Glen, IL
Carroll County, IL
Coles County, IL
Shelby County, IL
Peoria County, IL
Jasper County, IL
Montgomery County, IL
Momence, IL
Morgan County, IL
Boone County, IL
Ogle County, IL
Schuyler County, IL
Buckingham, IL
Hopedale, IL
Marshall County, IL
Beecher, IL
Peotone, IL
Edgar County, IL
Greene County, IL
Mackinaw, IL
Richland County, IL
Wabash County, IL
Armington, IL
Jersey County, IL
Randolph County, IL
Dewitt County, IL
Hancock County, IL
Massac County, IL
Manhattan, IL
Menard County, IL
Deer Creek, IL
Jackson County, IL
Hamilton County, IL
Lee County, IL
Scott County, IL
Vermilion County, IL
Wayne County, IL
Wilmington, IL
Dekalb County, IL
Washington County, IL
Crete, IL
Macon County, IL
Marion County, IL
Perry County, IL
Cumberland County, IL
Monroe County, IL
Lockport, IL
Champaign County, IL
White County, IL
Grant Park, IL
Alexander County, IL
Cass County, IL
Clay County, IL
Logan County, IL
Romeoville, IL
Shorewood, IL
Mokena, IL
61611, IL
Bureau County, IL
Dupage County, IL
Henderson County, IL
Sangamon County, IL
Creve Coeur, IL
Effingham County, IL
Henry County, IL
Mchenry County, IL
Kankakee, IL
Joliet, IL
Brown County, IL
Cook County, IL
Knox County, IL
Washington, IL
Pekin, IL
South Pekin, IL
Naperville, IL
Saline County, IL
Bond County, IL
Elwood, IL
Edwards County, IL
Livingston County, IL
Johnson County, IL
Mercer County, IL
Mclean County, IL
Essex, IL
Clark County, IL
Mcdonough County, IL
Whiteside County, IL
New Lenox, IL
Plainfield, IL
Gallatin County, IL
Hopkins Park, IL
Bradley, IL
Frankfort, IL
Jefferson County, IL
Pulaski County, IL
Aroma Park, IL
Braidwood, IL
Lake County, IL
Madison County, IL
Clinton County, IL
Bolingbrook, IL
Manteno, IL
Bonfield, IL
Groveland, IL
Calhoun County, IL
Crawford County, IL
Delavan, IL
Crest Hill, IL
Grundy County, IL
Hardin County, IL
Stephenson County, IL
Saint Clair County, IL
Reddick, IL
Adams County, IL
Saint Anne, IL
Iroquois County, IL
Franklin County, IL
Union County, IL
Jo Daviess County, IL
La Salle County, IL
Warren County, IL
Winnebago County, IL
Minier, IL
For Payment Plan Negotiations and/or Complaints
The ICC's Consumer Services Division provides assistance to consumers in the resolution of informal complaints with regulated utilities and other entities.
Last Assured
02/02/2026
What's Here
Providing organization
Illinois Commerce Commission Consumer Services Division
For Payment Plan Negotiations and/or Complaints
The ICC's Consumer Services Division provides assistance to consumers in the resolution of informal complaints with regulated utilities and other entities.