Utility Service Complaints | Illinois Commerce Commission-Consumer Services Division
Resource Name:Utility Service Complaints | Illinois Commerce Commission-Consumer Services Division
Eligibility
Anyone who would like to file a utility complaint
Hours
Monday through Friday, 8:30 a.m. to 5:00 p.m.
800-524-0795
Voice
·Main Line (Press 1-Select appropriate utility-Press 3 to Initiate New Complaint)
Languages
English and Spanish
Application process
Please call.
Fees
None
Service area
All ZIP Codes, IL
61611, IL
For Payment Plan Negotiations and/or Complaints
The ICC's Consumer Services Division provides assistance to consumers in the resolution of informal complaints with regulated utilities and other entities.
Last Assured
02/02/2026
What's Here
Providing organization
Illinois Commerce Commission Consumer Services Division
For Payment Plan Negotiations and/or Complaints
The ICC's Consumer Services Division provides assistance to consumers in the resolution of informal complaints with regulated utilities and other entities.