Utility Service Providers | Ameren Illinois - Power Outage Damage Claims
800-755-5000
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Service area
Clay County, IL
Pulaski County, IL
Richland County, IL
Cass County, IL
Dewitt County, IL
Romeoville, IL
Naperville, IL
Putnam County, IL
Schuyler County, IL
Aroma Park, IL
Bourbonnais, IL
Hamilton County, IL
Macon County, IL
Essex, IL
Lockport, IL
Calhoun County, IL
Saline County, IL
Stephenson County, IL
Woodford County, IL
Clark County, IL
Jersey County, IL
Grundy County, IL
Frankfort, IL
Bond County, IL
Moultrie County, IL
Jo Daviess County, IL
Reddick, IL
Monee, IL
Dekalb County, IL
Edgar County, IL
Knox County, IL
Hardin County, IL
Union County, IL
La Salle County, IL
Mcdonough County, IL
Montgomery County, IL
Bradley, IL
Madison County, IL
Morgan County, IL
Warren County, IL
White County, IL
Mchenry County, IL
Fayette County, IL
Buckingham, IL
Lake County, IL
Livingston County, IL
Channahon, IL
Mokena, IL
Manhattan, IL
Brown County, IL
Wayne County, IL
Wilmington, IL
Crete, IL
Gallatin County, IL
Kane County, IL
Lee County, IL
Washington County, IL
Whiteside County, IL
Williamson County, IL
New Lenox, IL
Dupage County, IL
Monroe County, IL
Stark County, IL
Bolingbrook, IL
Coles County, IL
Perry County, IL
Homer Glen, IL
Christian County, IL
Johnson County, IL
Effingham County, IL
Herscher, IL
Union Hill, IL
Hancock County, IL
Kankakee, IL
Tazewell County, IL
Fulton County, IL
Mercer County, IL
Braidwood, IL
Adams County, IL
Crawford County, IL
Edwards County, IL
Jasper County, IL
Menard County, IL
Macoupin County, IL
Elwood, IL
Henry County, IL
Logan County, IL
Shorewood, IL
Hopkins Park, IL
Manteno, IL
Pike County, IL
Saint Clair County, IL
Joliet, IL
Iroquois County, IL
Jefferson County, IL
Beecher, IL
Vermilion County, IL
Greene County, IL
Bonfield, IL
Randolph County, IL
Rock Island County, IL
Boone County, IL
Cook County, IL
Wabash County, IL
Piatt County, IL
Pope County, IL
Plainfield, IL
Clinton County, IL
Marion County, IL
Mason County, IL
Momence, IL
Marshall County, IL
Sangamon County, IL
61611, IL
Winnebago County, IL
Alexander County, IL
Ogle County, IL
Peoria County, IL
Bureau County, IL
Carroll County, IL
Lawrence County, IL
Mclean County, IL
Peotone, IL
Henderson County, IL
Saint Anne, IL
Scott County, IL
Cumberland County, IL
Douglas County, IL
Jackson County, IL
Massac County, IL
Franklin County, IL
Crest Hill, IL
Champaign County, IL
Kendall County, IL
Shelby County, IL
Ford County, IL
Grant Park, IL
To submit a claim for actual damages, including food spoilage, due to a power interruption, outage, surge, or other fluctuation, complete a Claim Form (link on this page) and mail the Claim Form and supporting documentation to:
Brentwood Services Administrators, Inc.
PO Box 4605
Chesterfield, MO 63006-4605
Claim Assessment and Processing
1. Ameren Illinois will send the customer written confirmation that it received the customer’s Claim Form shortly after receiving a claim.
2. Ameren Illinois will determine whether the claim arises from a qualifying interruption, outage, surge, or other fluctuation. Ameren Illinois will determine whether it believes any of the statutory exemptions apply.
If none of the exemptions applies, the claim will be processed.
If one or more of the exemptions apply, then Ameren Illinois may deny the claim or request a waiver from the Illinois Commerce Commission (ICC). Ameren Illinois will inform the customer of the waiver request, and that the processing of the claim will be stayed until the ICC makes a decision.
1. If the ICC grants Ameren Illinois’ waiver request, then Ameren Illinois will inform the customer that it is not liable for the customer’s claim.
2. If the ICC denies Ameren Illinois’ request and the decision is not appealed, then Ameren Illinois will process the customer’s claim and provide additional notice to customers who may have been affected by the qualifying event.
3. Ameren Illinois will communicate its proposed resolution of the claim to the customer. Typical claims are resolved within 90 days (excluding any time that claims were held pending an ICC or court decision) after Ameren Illinois has received a completed Claim Form with the required proof of damage.
Customers with questions about Section 16-125 (e) and (f) or Ameren Illinois’ claim process may call 1.800.755.5000. If you have questions about your particular claim, you may call the Ameren Illinois claims administrator, Brentwood Services Administrators, Inc., at 1.800.781.2075.
Last Assured
07/17/2024
What's Here
Providing organization
Ameren Illinois
Ameren Illinois is a regulated electric and gas delivery company based in Collinsville, Illinois. As a delivery company, Ameren Illinois is in the business of energy distribution. All customers can choose their electric supplier, and non-residential customers can choose their gas supplier.