Utility Bill Payment Plan Negotiation Assistance | Illinois Commerce Commission-Consumer Services Division
Eligibility
Anyone who would like to file a utility complaint
Hours
Monday through Friday, 8:30 a.m. to 5:00 p.m.
800-524-0795
Voice·
Main Line (Press 1-Select appropriate utility-Press 3 to Initiate New Complaint)
Languages
English and Spanish
Application process
Please call.
Fees
None
Service area
Tremont, IL
Romeoville, IL
Plainfield, IL
Kendall County, IL
Williamson County, IL
Edwards County, IL
Morgan County, IL
Pope County, IL
Logan County, IL
Creve Coeur, IL
Adams County, IL
Grundy County, IL
Fayette County, IL
Menard County, IL
Cook County, IL
Mchenry County, IL
Pike County, IL
White County, IL
Braidwood, IL
Mason County, IL
Deer Creek, IL
Jackson County, IL
Lawrence County, IL
Ogle County, IL
Schuyler County, IL
Union Hill, IL
Crest Hill, IL
Calhoun County, IL
Kane County, IL
Pekin, IL
Winnebago County, IL
Macoupin County, IL
Livingston County, IL
Boone County, IL
Clay County, IL
Aroma Park, IL
Rock Island County, IL
Putnam County, IL
Saint Clair County, IL
Champaign County, IL
Monroe County, IL
Vermilion County, IL
Herscher, IL
Hamilton County, IL
Tazewell County, IL
Grant Park, IL
La Salle County, IL
Saline County, IL
Cass County, IL
Iroquois County, IL
Jefferson County, IL
Johnson County, IL
Peotone, IL
Clark County, IL
Naperville, IL
Bond County, IL
Moultrie County, IL
Sangamon County, IL
Essex, IL
Bonfield, IL
Wilmington, IL
Jo Daviess County, IL
Lake County, IL
Christian County, IL
Greene County, IL
Jasper County, IL
Peoria County, IL
Wabash County, IL
Minier, IL
Montgomery County, IL
Delavan, IL
Marion County, IL
South Pekin, IL
Hopedale, IL
Shorewood, IL
Crete, IL
Clinton County, IL
Franklin County, IL
Scott County, IL
Brown County, IL
Bureau County, IL
Knox County, IL
Lee County, IL
Madison County, IL
Manteno, IL
Groveland, IL
Douglas County, IL
Mercer County, IL
Hopkins Park, IL
Morton, IL
Bolingbrook, IL
Lockport, IL
Elwood, IL
61611, IL
Hardin County, IL
Richland County, IL
Carroll County, IL
Ford County, IL
Fulton County, IL
Washington, IL
Massac County, IL
Kankakee, IL
Coles County, IL
Crawford County, IL
Dewitt County, IL
Henry County, IL
Mclean County, IL
Buckingham, IL
New Lenox, IL
Pulaski County, IL
Wayne County, IL
Mokena, IL
Alexander County, IL
Randolph County, IL
Manhattan, IL
Henderson County, IL
Marshall County, IL
Frankfort, IL
Beecher, IL
Cumberland County, IL
Dekalb County, IL
Dupage County, IL
Gallatin County, IL
Macon County, IL
Washington County, IL
Bradley, IL
Monee, IL
Warren County, IL
Effingham County, IL
Green Valley, IL
Woodford County, IL
Mackinaw, IL
Homer Glen, IL
Jersey County, IL
Perry County, IL
Piatt County, IL
Armington, IL
Edgar County, IL
Hancock County, IL
Shelby County, IL
Whiteside County, IL
Saint Anne, IL
Momence, IL
Reddick, IL
Channahon, IL
Mcdonough County, IL
Stark County, IL
Union County, IL
Bourbonnais, IL
Joliet, IL
Stephenson County, IL
For Payment Plan Negotiations and/or Complaints
The ICC's Consumer Services Division provides assistance to consumers in the resolution of informal complaints with regulated utilities and other entities.
Last Assured
02/02/2026
Providing organization
Illinois Commerce Commission Consumer Services Division
For Payment Plan Negotiations and/or Complaints
The ICC's Consumer Services Division provides assistance to consumers in the resolution of informal complaints with regulated utilities and other entities.