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Specialized Information and Referral | Illinois Department on Aging

One Natural Resources Way, Suite 100, Springfield, IL 62702

Eligibility

Those 60 and older, as well as their caregivers Adult Protective Services: Those 60 or older or an adult with disabilities age 18-59

Hours

Monday through Friday, 8:30 a.m. to 5:00 p.m. Adult Protective Services Line (1-866-800-1409) is 24/7
800-252-8966

Voice - Main Line

https://www.state.il.us/aging/

Languages

English with accommodations for additional languages

Application process

Please call.

Fees

None

Service area

IL

Description

The Illinois Department on Aging helps older adults live independently in their own homes and communities. The Department's Senior HelpLine provides information on a wide range of programs and services, and links individuals aged 60 and older and their caregivers to local resources and support services in their communities. Professional staff briefly assess needs, send literature, and write referrals for care coordination services, the Long-Term Care Ombudsman program, legal services, transportation, employment, and nutrition services. The line can also provide guidance on Medicare via its Senior Health Insurance Program (SHIP).

Last Assured

11/25/2025

Providing organization

Illinois Department on Aging

The Illinois Department on Aging helps older adults live independently in their own homes and communities. The Department's Senior HelpLine provides information on a wide range of programs and services, and links individuals aged 60 and older and their caregivers to local resources and support services in their communities. Professional staff briefly assess needs, send literature, and write referrals for care coordination services, the Long-Term Care Ombudsman program, legal services, transportation, employment, and nutrition services. The line can also provide guidance on Medicare via its Senior Health Insurance Program (SHIP).