State Government Complaints/Ombudsman Offices | Illinois Department of Children and Family Services - The Advocacy Office for Children and Families
Resource Name:State Government Complaints/Ombudsman Offices | Illinois Department of Children and Family Services - The Advocacy Office for Children and Families
Eligibility
Anyone with complaints, concerns, inquiries, and suggestions about the Department of Children and Family Services (DCFS)
Hours
Main Office Hours: Monday through Friday, 8:30 a.m. to 5:00 p.m.
800-232-3798
Voice
·Toll Free Help Line
Languages
English and Spanish. Language Line offers translation services.
Application process
Please call.
Fees
None
Service area
All ZIP Codes, IL
The Advocacy Office for Children and Families responds to complaints, concerns, inquiries, and suggestions about the Department of Children and Family Services (DCFS). The staff provides referrals to appropriate DCFS staff and suggestions to executive staff for improvements and changes to the department.
Last Assured
08/05/2026
Providing organization
Illinois Department of Children and Family Services The Advocacy Office for Children and Families
The Advocacy Office for Children and Families responds to complaints, concerns, inquiries, and suggestions about the Department of Children and Family Services (DCFS). The staff provides referrals to appropriate DCFS staff and suggestions to executive staff for improvements and changes to the department.