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The Center for Prevention of Abuse's Ombudsman Program will investigate nursing home and long-term care facility complaints.

The Aging and Senior Assistance Helpline acts as a portal to various services offered by the Illinois Department on Aging, including inquiring about senior health insurance (Medicare-related questions), checking Benefit Access application status, and more. The line also accepts reports for the Long-Term Care Ombudsman Program, which investigates mistreatment and poor living conditions in long-term care facilities. This service is open to individuals age 18 or older who are either a current resident, a prospective resident, or a former resident of a long-term care facility.

Alternatives for the Older Adult is a not-for-profit organization that promotes the independence and quality of life of older adults and their families.

Home Care Ombudsmen are located throughout the state of Illinois and work to protect the rights of older persons and adults with disabilities living in the community who: are enrolled in the Medicare Medicaid Alignment Initiative (MMAI) and receive services from a managed care organization (MCO); or receive services from one of the following Home and Community Based Services (HCBS) Waiver Programs: -Persons who are Elderly -Persons with Disabilities -Persons with Brain Injury -Person with HIV or AIDS ===================== A Home Care Ombudsman can help you by answering questions you may have about the services you receive. A Home Care Ombudsman may also help you: -if you have received a denial or termination letter for in-home services, -if you are not happy with the services you are getting from your MCO or HCBS Waiver Program, and/or -if you cannot get in touch with your MCO care coordinator or HCBS Waiver Program care coordinator.